Ordered three products on 06/08/18. Hadn't received anything by 21/08/18 so called them. Spoke to Sue, who promised to investigate and call back, which, to her credit, she did shortly after and informed me the items were 'lost in transit'. Rather an expensive 'loss' for them, and decidedly irritating for me. Have been assured the products will arrive in two days. Overall. waiting two weeks, having my order 'lost' and having to chase it up is redolent of the kind of service from decades ago. Maybe I have been spoilt by years of prompt, professional and reliable online orders from every other company. Decide for yourself.